Privacy Policy
This policy explains how RANZ Vision Private Limited collects, uses, and protects your personal information when you use our website and services.
This privacy policy (“Policy”) explains how RANZ Vision Private Limited (“RANZ”, “we”, “our”, “us”) collects, uses, shares, and protects the personal data of visitors and users (“you”, “your”) of ranz.in and any associated applications (the “Website”).
We encourage you to read this Policy before using the Website. By using our Website or our products and services, you consent to the practices described here. We collect and process your data in compliance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 where applicable.
What data we collect & how we collect it
We collect only the personal data that is necessary for the purposes for which it is processed. The scope of data collected depends on how you interact with us and the services you use.
Data we may collect
- Account & contact information: Name, email address, phone number, and shipping/billing address when you register or place an order.
- Transaction information: Details of purchases, payment method (we do not store full card numbers), and order history.
- Device & usage data: IP address, browser type, device information, and how you use our Website (e.g. pages visited) to improve our services and security.
- Communications: Content of your messages when you contact our customer support or use the contact form.
We collect this data when you voluntarily provide it (e.g. during registration, checkout, or when contacting us). We may also collect certain data automatically through cookies and similar technologies as described in our Cookie section. You are not required to provide all requested data, but if you choose not to, we may not be able to provide certain services such as order fulfilment or account features.
How we use & disclose your data
We use your personal data to process orders, manage your account, respond to your enquiries, send order and delivery updates, and improve our Website and services. With your consent, we may send you promotional emails or SMS about products and offers; you may opt out at any time. We do not sell your personal data to third parties for their marketing.
We may share your data with service providers who help us operate our business (e.g. payment gateways, logistics partners, cloud hosting). These partners are contractually bound to use your data only for the purposes we specify and to protect it appropriately. We may also disclose your data when required by law, to enforce our terms, or to protect the rights and safety of RANZ, our users, or others.
Data retention, storage & transfer
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected (e.g. order fulfilment, warranty, legal compliance) or as required by law. When data is no longer needed, we delete or anonymise it. You may request deletion of your data subject to applicable legal obligations.
Your data is stored and processed on servers within India. We do not transfer your personal data outside India except where permitted by law and with appropriate safeguards. We implement technical and organisational measures to protect your data during storage and processing.
Your rights & duties
You have the right to access, correct, and request erasure of your personal data. You may withdraw consent where processing is based on consent, and you may request a copy of your data in a machine-readable format where applicable. You can exercise these rights through your account settings or by contacting us (see “Contact us” below). We will respond in accordance with applicable law.
You are expected to provide accurate information and not impersonate others. Exercise of these rights may be limited by legal requirements, technical feasibility, and the protection of others’ rights.
Children’s data
Our Website and services are intended for a general audience and are not directed at children under 18. We do not knowingly collect personal data from children under 18 without verifiable parental or guardian consent. If you believe we have collected a child’s data in error, please contact us and we will take steps to delete it.
How we protect your data
We implement reasonable security measures, including encryption (e.g. SSL for data in transit), access controls, and secure storage practices, to protect your personal data against loss, misuse, and unauthorised access. Access to your data is limited to authorised personnel on a need-to-know basis.
No method of transmission or storage over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security. If you believe your account or data may have been compromised, please contact us immediately.
Third parties & cookies
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. When you leave our Website, you are subject to that third party’s terms and privacy policy. We do not sell or share your personal data with third parties for their own targeted advertising or data-monetisation purposes.
We use cookies and similar technologies for essential purposes such as remembering your login status, keeping your session secure, saving preferences, and ensuring the Website functions properly. You can manage or block cookies through your browser settings; however, disabling cookies may affect some features of the Website.
Updates, contact & consent
We may update this Policy from time to time. The “Last updated” date at the bottom will indicate when it was last revised. We encourage you to review this page periodically. Continued use of the Website after changes constitutes acceptance of the updated Policy where permitted by law.
By using our Website or availing our products and services, you consent to the collection, use, and disclosure of your personal data as described in this Policy. You may withdraw consent for certain processing through your account or by contacting us; withdrawal may limit our ability to provide some services.
For any privacy-related queries, to exercise your rights, or to contact our grievance officer, please reach us at:
RANZ Vision Private Limited
D-22/3, Ground Floor, Okhla Industrial Area Phase 2, New Delhi – 110020
Phone: +91 89209-77252 · Email: info@ranz.in
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